System that offers various analysis and statistics on customers' reaction, satisfaction, and taste, by analyzing the VOC data (including certain issues or complains) that come through various channels

• Text Miner
  • When analyzing, it loads regulated data that are given into each collection unit
  • It classifies by NLP system, basing on loaded rules about given Keyfact
• NLP System
  • Abstracting the subjected Keyfact by Linguistic Analysis on each sentences in a certain document
  • Morpheme analyzing, Tagging, Name recognition, Sentence analysis, and Meaning classifying on each given sentences
• Offering managing tools and analysis service
  • Analyzed result information that are abstracted from the subject offers analyzing environment, various statistics, and result services

• Systemically analyzing the customers' needs that come from various channels
• Improving the work productivity and competitive power of information by automatic analysis existed in various channels
• Using the customers' active and various comments of their actual use, written on many sources (Shopping mall, clubs, anti-sites, expert sites)
• Systemically figuring out the internal/external data of enterprises that are managed with tools and minimized by Information Filtering